We typically reply within 24 hours

Contact Support

Got a question about a purchase, a listing, or your account? Fill in the form below and our team will get back to you as soon as possible.

The more detail you give, the faster we can help.

Or email us directly at support@pokebay.co.uk

Response times

General enquiriesWithin 24 hours
Disputes & refundsWithin 4 hours
Technical issuesWithin 24 hours
Weekends & bank holidaysNext working day

Email us directly

support@pokebay.co.uk

Prefer email? Write to us directly and include your username and any order numbers.